bet9ja Privacy Policy

1 What Personal Data We Collect

When you use bet9ja, we collect personal data in the following categories:

Registration Data

When you create an account, we collect your full legal name, date of birth, mobile number, email address, and home address. This information is required to set up your account, verify your identity, and communicate with you about your account.

Identity Verification (KYC) Data

To process withdrawals, we require a copy of a valid government-issued Philippine ID. Accepted documents include your Passport, Driver's Licence, SSS/UMID Card, PhilSys National ID, or PRC ID. The document is reviewed for identity matching and stored as part of your account record.

Transaction Data

We record all deposits, withdrawals, bets placed, game results, and win amounts associated with your account. This data is used for account management, dispute resolution, and statutory record-keeping. Your payment method details — such as your bank account number or GCash/Maya account number — are collected for the purpose of processing withdrawals.

Device and Usage Data

When you access bet9ja, we collect technical data including your IP address, device type, operating system, browser version, and session activity. This data helps us maintain platform security, detect unusual access patterns, and improve the player experience.

Communications Data

If you contact our support team, we retain a record of that communication — including the channel used and the content of the interaction — for quality assurance and follow-up purposes.

2 How We Use Your Personal Data

bet9ja uses your personal data for the following purposes:

We do not use your personal data for unsolicited third-party marketing. If you have opted in to receive promotional communications from bet9ja, you can opt out at any time through your account notification settings or by contacting support.

3 When We Share Your Data

bet9ja does not sell personal data. We share data only in the following limited circumstances:

• Payment processors: Your payment account details and transaction data are shared with the payment service providers that process your deposits and withdrawals (e.g., bank transfer networks, GCash, Maya). These providers handle your data under their own privacy policies and are contractually required to maintain data security.
• Identity verification providers: Your KYC documents may be processed by a third-party identity verification service. These providers act on our instructions and are not permitted to use your data for any other purpose.
• Fraud and security services: Device data and account activity may be shared with fraud prevention and security tools to detect and prevent unauthorised access and financial crime.
• Legal and regulatory requirements: We may disclose personal data when required to do so by law, court order, or a lawful request from a Philippine government authority. We will notify affected players where legally permitted to do so.
• Business transfers: In the event that bet9ja undergoes a merger, acquisition, or other structural change, player data may be transferred as part of that transaction. Players will be notified if this occurs.

All third parties who receive your data from bet9ja are contractually required to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

4 How Long We Keep Your Data

bet9ja retains your personal data for as long as your account is active and for a period after account closure as required for legal, regulatory, and dispute resolution purposes. The following general retention principles apply:

• Account registration and KYC data is retained for the duration of the account and for a minimum period after closure in line with applicable Philippine record-keeping requirements.
• Transaction data — bets, deposits, and withdrawals — is retained for the same minimum period to support audit and dispute processes.
• Communications data from support interactions is retained for a reasonable period after the interaction is resolved.
• Device and usage data collected for security purposes is retained for a shorter period consistent with its security purpose, unless a specific record must be preserved for investigation.

When data is no longer required, it is deleted or anonymised in a manner that prevents recovery and re-identification.

5 Security of Your Data

bet9ja implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet9ja platform.
• Encryption of sensitive data — including payment details and identity documents — when stored.
• OTP-based authentication for sensitive account actions including withdrawals and account changes.
• Access controls limiting internal access to player data to authorised personnel on a need-to-know basis.
• Regular review of security practices to address new and emerging threats.

While we take data security seriously, no system is completely immune to risk. If you become aware of any unauthorised activity on your account, contact support immediately at [email protected].

6 Your Data Rights

As a player in the Philippines, you have the following rights in relation to your personal data held by bet9ja. These rights are consistent with the Data Privacy Act of 2012 (Republic Act No. 10173):

To exercise any of these rights, contact bet9ja support at [email protected]. We may need to verify your identity before processing your request to ensure data is only disclosed to the rightful account holder.

7 Cookies and Tracking Technologies

bet9ja uses cookies and similar technologies on the platform to support essential functions and improve the player experience. The types of cookies used include:

• Essential cookies: Required for the platform to function — including session management, login authentication, and security features. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used to understand how players interact with the platform in aggregate. This data is anonymised or pseudonymised and is used to identify performance improvements.
• Preference cookies: Store settings you have configured on the platform, such as display preferences and notification settings.

Where applicable, cookie consent is requested on first visit. You can manage cookie preferences through your browser settings; however, disabling essential cookies will affect your ability to log in and use the platform.

8 Changes to This Privacy Policy

bet9ja may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered players via the platform or through their registered contact details before the changes take effect.

The date at the top of this page reflects when the policy was last updated. We encourage you to review this policy periodically. Continued use of bet9ja after any update constitutes your acceptance of the revised Privacy Policy.

For any questions, concerns, or requests related to your personal data, contact us at [email protected]. We aim to respond to all data-related enquiries within a reasonable period.